Glasgow Van Man Terms & Conditions

Please find the terms and conditions for GlasgowVanMan.com. Booking our services is confirmation of accepting these terms and conditions.

Booking Times

Whilst GlasgowVanMan.com tries to be as punctual as possible, booking times are estimates. Many variables can impact job times including traffic, diversions, weather, emergencies and delays on previous jobs. We will keep customers updated on delays and arrival times where possible. We can not be held responsible for any losses incurred to customers due to delays outwith our control.

Packing

Customers are responsible to ensure all goods are boxed, packaged or properly protected.

• Boxes must be kept to a safe lifting weight
• Knives and sharp objects must not be packed in bags.
• Televisions need to be packed in boxes to protect the screen (we can still move them but accept no liability if they are not protected).

Customers Responsibilities

1. Van Sizes

It is entirely the customer’s responsibility to choose the correct size vehicle. Please get in touch if you require a particular vans dimensions.

2. Parking

Suitable parking arrangements for the service provider will be made by you, the customer, at your own expense.  These include, but are not limited to, suspended bays, parking permits, width restrictions and parking distances from your premises.  You will fully indemnify the service provider if fines or penalties are incurred as a result of your failure to make said arrangements.

3. Washing Machines/Dishwasher/Cookers/Dismantling of Furniture etc

It is the customer’s responsibility to disconnect/un-plumb/dismantle white goods and furniture prior to our arrival.  Although we may be able assist at your specific request, we take no responsibility for this.  This is done as a goodwill gesture only and is not a service we offer. Our drivers may have the basic tools but any specialist tools required for the disassembly/reassembly of furniture should be provided by the customer.

4. Access to the new Property

It is the customer’s responsibility to make sure that all items are able to be moved into the new property (for example, wardrobe, bed, sofa etc). We are not insured for removing any windows or making new entrances to the property.

Insurance

Glasgowvanman.com offers Goods in Transit and Public Liability Insurance.

Goods in Transit Insurance covers consignments against damage or loss while they are being transported from one place to another or being stored during a journey. All goods in transit are insured for up to £10,000, claims exceeding this amount are non-refundable. The excess on this policy is £500 which is payable by the customer.

There is no cover for owner packed goods and non packed goods under the insurance policy unless caused by a major accident to the means of conveyance. If the customer chooses a self-loading service (or assists with loading), they are solely liable for any damage to their items. The man and van/removal service will not have any involvement in the loading and unloading of items. Insurances will only cover your items in the event of a road traffic accident.

Customers must report any damages to their goods while our driver is with them so that they can log a complaint and take photographs to establish the breakages. We will not accept responsibility for damages discovered after our driver has left the drop off destination.

Public Liability Insurance protects against claims of property damage or injuries that a third party suffers as a result of business activity. Our excess for Public Liability Insurance is £500 which is payable by the customer.

We are not liable for the following:

• Electrical and mechanical derangement unless shown to be as a result of physical external damage to the item concerned or as a result of fire, flood, collision or overturning of road vehicles or other conveyances.
• Breakage, scratching, denting, chipping, staining and tearing of items packed by you including trunks, suitcases and the like unless reasonably attributable to physical damage to such items caused by collision or overturning of road vehicles or other conveyances. This policy shall also exclude claims for missing items unless a valued list of contents is supplied by you to us prior to commencement of transit and such list approved by us.
• Loss or damage caused by wear and tear, gradual deterioration, warping or shrinkage, moth and/or vermin unless it can reasonably be demonstrated that such loss or damage arose as a result of our actions or failings of those of our subcontractors, agents or servants.
• Any consequential loss.
•  Loss or damage to refrigerated or frozen food and/or drink, plants, house plants, brittle objects, items with inherent defects howsoever caused and/or goods likely to encourage vermin or other pests or to cause infestation.
•  Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items including gas bottles, aerosols, paints, firearms and ammunition.
• Animals and their cages or tanks including pets, birds or fish.

• Where any item consists of items in a pair or set, we will not pay more than the value of any particular part or parts which may be lost or damaged, without reference to any special value which such part or parts may have as part of a pair or set, nor more than a proportionate part of the declared value of the pair or set.
• It must be noted that insurance does not cover damages caused because goods were forced in places too small for them. E.g. – a wardrobe being damaged because it was being squeezed through a door that wasn’t large enough for it.

Cancellations

All cancellations can be made direct on info@glasgowvanman.com or 0141 374 2081.

For customers that have paid the following refund information applies:

• Over 48 hours full refund
• 24 to 48 hours, 50% refund
• Less than 24 hours, no refund
• Exceptions to the above will be for any costs that GlasgowVanMan.com has incurred (eg. Non-refundable accommodation/ferry/tolls etc). These will be deducted from from the deposit.

Complaints

GlasgowVanMan.com goes out it’s way to provide and good service and keep our customers happy. If you feel our service has not been up to standard then please contact us on info@glasgowvanman.com or 0141 374 2081.